PostNL N.V. is the provider of postal and parcel services in the Netherlands. The Company operates through three segments: Mail in the Netherlands, Parcels and International, and PostNL Other. The Company's geographical segments include The Netherlands, Germany, Italy, Rest of Europe, Europe and Rest of the World. The Company delivers approximately 550, 000 parcels and nine million letters a day throughout the Netherlands. It offers services through a combination of smart networks, digital applications and the communication channels. Each day it delivers over 1.1 million items to approximately 200 countries. In addition to its global delivery services, the Company operates mail and parcel distribution network in the Benelux (Belgium, Netherlands and Luxembourg) region. In Germany, it operates under the Postcon brand and in Italy under the name of Nexive. The Company, through Spring Global Delivery Solutions, provides mail, parcel and return solutions to businesses around the world.

Government

PostNL

Herna Verhagen

Fred Stroomer

Marije Hakkert-Wichers

Jeroen Veldstra

Aimee van Nunen

Rozemarijn Kalkman

Pim Berendsen

The Customer Experience and Service Design team at PostNL focuses on enhancing customer satisfaction and streamlining service delivery. They employ user-centered design principles and innovative strategies to create seamless, accessible experiences across all touchpoints, leveraging data and insights to improve service offerings. By collaborating on various digital channels and utilizing the expertise of UX designers and content specialists, the team aims to optimize customer interactions, ensuring they are efficient and engaging.

Customer Experience and Service Design

Data Engineering and Analysis

Recruitment and Talent Acquisition

Customer Experience and Service Design

About

Team members

Other teams at PostNL

Data Engineering and Analysis

Recruitment and Talent Acquisition