Sherrod M.

Sherrod M. has been working in the customer experience field since 2019. In 2021, they began working as a Compliance Specialist and CX Advocate at Postscript and a CX Representative at Pair Eyewear. In 2020, they worked as a CX Associate at The Farmer's Dog, where they delivered exceptional customer service, tracked responses, and worked with the product team to develop future improvements. In 2019, they worked as a CX Advisor at Warby Parker. Since 2005, they have been self-employed as a Violist, Viola Coach/Clinician, and Private Viola/Violin Teaching Studio.

Sherrod M. holds a Bachelor of Music from Columbus State University, which they obtained in 2005 after studying Music Performance - viola from 2000-2005. In 2019, they earned a Master of Science in Human Resource Analytics and Management from American University. Sherrod has also obtained several certifications, including SMS Compliance Training from Twilio in 2022, SMS Marketing Certification from Postscript in 2021, Decision-Making Strategies from LinkedIn in 2019, and Learning Cloud Computing: Core Concepts from LinkedIn in 2019.