Dispatch faster, smarter, and safer with Total Response. 

Our decision support system can be custom-built to your agency's needs. From tailored protocols, unlimited, online training, and certification (including EMD and T-CPR) to 24/7 support, we work with you to make 911 better. 

Total Response is one platform for all emergency calls. It’s not just about EMD. Every call, be it for police, fire, EMS, or often, a combination thereof, deserves a thoughtful and structured approach to information gathering.  Our scene specific questions and PAI’s for more than 80 police, fire, and emergency medical dispatch incidents ensure consistency on every call for help. 

PowerPhone has a long, proud history of moving the industry forward. In addition to being the bellwethers of dispatcher training, having trained more than 500,000 professionals worldwide, our software, courseware and training principles have become the de-facto standard for agencies across the U.S. and internationally. Emergency call handling protocols for police and fire dispatch simply did not exist until PowerPhone created them. We are proud of our role in shaping emergency communications, and we are uniquely positioned to help you achieve your call taking goals moving forward.

In the 911 world, we know seconds save lives. Our mission is to empower telecommunicators and give them the best tools, training and support they need to keep callers and first responders safe.



Law Enforcement

PowerPhone

PowerPhone's headquarters in Madison, CT, United States

Doug Boone Enp

Scott Belanger

Greg Sheehan

Jay Avitable

Jim Jones

Nancy Aery

John Signes

Christine Ahlquist

The Sales and Customer Relations team at PowerPhone is dedicated to building and maintaining strong relationships with clients in the emergency services sector. This team focuses on understanding client needs, providing tailored product solutions, and ensuring exceptional support throughout the customer journey. By leveraging their expertise, they aim to enhance user satisfaction, drive sales growth, and promote the adoption of PowerPhone's innovative dispatch technologies.

Sales and Customer Relations

This department provides specialized technical support and documentation for applications and services.

Technical Services

The Leadership Team at PowerPhone is responsible for setting the strategic direction and vision of the company, ensuring that all initiatives align with the mission to enhance emergency communication. Comprising key executives, including the CEO, VP of Customer Experience, and VPs of Product, this team collaborates to drive innovation, improve customer satisfaction, and oversee the development of cutting-edge solutions that empower telecommunicators and support first responders in the high-stakes 911 environment. Their leadership fosters a culture of excellence and accountability, ensuring PowerPhone remains a leader in the dispatch technology industry.

Leadership Team

The Product Management and Marketing team at PowerPhone focuses on the development and promotion of innovative solutions for emergency call handling. They collaborate to refine the Total Response platform, ensuring it meets the needs of various agencies through tailored protocols and training resources. This team is responsible for crafting effective marketing strategies, managing implementation processes, and creating engaging content that highlights PowerPhone’s commitment to enhancing dispatch efficiency and safety, ultimately empowering telecommunicators to save lives.

PowerPhone

Org chart

Teams

Sales and Customer Relations

Technical Services

Leadership Team

Product Management and Marketing

Offices

PowerPhone

Org chart

Teams

Sales and Customer Relations

Technical Services

Leadership Team

Product Management and Marketing

Offices

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