Brent Hadeed

Brent Hadeed is an experienced IT professional specializing in incident and problem management. Currently serving as the Incident and Problem Manager at GEHA Health since March 2022, Brent oversees the entire Incident and Problem Management Process, manages Technical Support Teams during Major Incidents, and develops documentation for improvement. Prior to this role, Brent held various positions at Spirit Airlines, including Incident Manager and Systems Administrator, where responsibilities ranged from managing Priority 1 Incidents to performing system monitoring and troubleshooting application issues. Previous to Spirit Airlines, Brent worked at AutoNation, Assurant, Southern Glazer's Wine & Spirits, Verizon, MindVision Limited, and Mei Development Corporation, accumulating a wide range of skills in technical support, systems administration, and IT consulting. Brent holds a Bachelor's degree in Network & Communications Management from DeVry University and a Bachelor's degree in Management Information Systems from Florida International University.