Jimmy Peck

Jimmy Peck is an experienced professional in voice services and collaboration engineering with a career spanning over two decades. Currently serving as Supervisor of Voice Services at PRA Group since August 2017, Jimmy manages a high-functioning voice team supporting multiple large call centers using Cisco Unified Communications Manager. Prior to this role, Jimmy was a Lead Voice/Collaboration Engineer at PRA Group and a NOC Voice Analyst at Ferguson Enterprises, where responsibilities included third-level escalation for voice issues and support for 14,000 users globally. At The Christian Broadcasting Network, Jimmy held positions as Senior Voice/Collaboration Engineer and Sr. Telecom Technician, focusing on the overall health and administration of the voice environment for over 1,200 users. Additionally, Jimmy worked as an Electrical Foreman at Watson Electrical, managing large projects and installations. Jimmy holds education credentials from ITT Technical Institute in Virginia Beach.