Shakira Ramos

Shakira Ramos is an experienced professional with a strong background in product marketing and customer experience at Pratt & Whitney, holding positions from Associate Director of Product Marketing to Associate Director of Customer Experience. Key responsibilities include leading initiatives to enhance customer interactions, implementing best practices across the organization, and managing customer feedback processes. Prior roles also encompass fleet management, technical analysis, and a focus on engine maintenance contracts. In addition to corporate experience, Shakira served as President of the Hispanic Leadership Forum, contributing to diversity and community engagement initiatives. Educational credentials include a Bachelor of Science in Mechanical Engineering from Trinity College-Hartford and a Master of Business Administration from the University of Hartford.