Lance Ravello is an experienced IT professional currently serving as a Help Desk Specialist at Precision Document Solutions since February 2023. Prior to this role, Lance worked as an Information Technology Support Analyst at MedReview Inc. from July 2018 to January 2023, where responsibilities included user support and ticket triage using Service Now and Halo. At Maximus, from August 2015 to March 2018, Lance excelled as a Desktop Support Technician, resolving technical issues while promoting customer satisfaction. Additional experience includes serving as a Field Systems Technician at H&R Block, facilitating the setup and support of PC systems, and as a Computer Technician at Geek Squad, focused on repair and service of products.
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