Rubén E. Santiago

Ru B. is an experienced CRM Business Analyst currently employed at Otis Elevator Co. since November 2019, where responsibilities include serving as the primary liaison among stakeholders, project sponsors, and Scrum teams throughout the project life cycle, utilizing tools such as Azure DevOps, SQL, and PowerBI. Prior roles include an internship at Valyant AI, where Ru focused on system testing, data visualization, and client interaction, as well as serving as an ecommerce Business Analyst for the Academic Experimental Project - PetsGlory, where Ru prepared analytical reports and conducted JAD meetings. Additionally, as the Volunteer External Communications Manager for Project Management Without Borders, Ru managed marketing strategies and a team involved in various marketing tasks. Early career experience includes a Business Analyst position at Pactic Media Concepts Pvt Ltd, highlighting skills in gathering business requirements, data analysis, and effective social media marketing strategies. Ru B. holds a Master's degree in Management Information Systems from the University of Colorado Denver.