Manuel Arroyo

Manuel Arroyo has a diverse work experience spanning over 20 years. Manuel currently serves as the Operations Manager for Mexico at Predictable Revenue™ Inc., a position they have held since March 2021. Prior to this, they worked as the Sales Research Team Lead at the same company from May 2018 to February 2021.

Before joining Predictable Revenue™ Inc., Manuel worked as a Sales Agent at Energy Fitness from July 2015 to October 2017. Manuel then took on the role of Team Leader at Ten Group from April 2012 to October 2014, where they were responsible for strategy and performance, supervising service levels, and resolving customer complaints.

From August 2008 to April 2012, Manuel worked at American Express Corporate México as the Team Leader for Centurion Concierge, successfully managing a team of 20 concierges and handling card members' escalations. Manuel also held the position of Centurion Concierge from July 2006 to August 2008, where they serviced "Centurion" and "Platinum" cardholders and coordinated wine tasting events for the concierge team.

Manuel's earlier experience includes roles at Four Seasons Hotels and Resorts, where they served as the Night Manager from May 2002 to July 2006, overseeing guest check-in/check-out, handling complaints, and conducting audits. Prior to this, they worked as a Front Desk Agent from September 1999 to May 2002, responsible for guest check-in/check-out and assisting VIP guests.

Manuel's career began as the General Manager Assistant at Hotel Villa Amanecer from October 1998 to September 1999. In this role, they were responsible for operations, maintenance, and purchasing of food/beverages, as well as drafting occupancy reports and negotiating with suppliers.

Overall, Manuel Arroyo's work experience showcases their extensive background in operations management, team leadership, customer service, and strategic planning across various industries, including sales, hospitality, and corporate services.

Manuel Arroyo completed their Bachelor of Business Administration (B.B.A.) degree at Escuela Panamericana de Hotelería from 1989 to 1993.