Heidi S.

Heidi S. is an experienced Information Technology professional currently serving as the Information Technology Operations Team Lead at Premera Blue Cross since May 2020. With a background that includes roles such as IT Technical Support II and IT Operations Center Technician I, Heidi has demonstrated expertise in monitoring critical systems, developing training documentation, and applying Lean principles for continuous improvement. Previous experience includes positions as an IT Operations Center Technician at Experis, Risk Analyst at Insight Global, and Security Analyst at Wimmer Solutions, among others. Heidi holds an Associate of Science degree in Computer Installation and Repair Technology from Erie Community College and has a proven track record of enhancing efficiency, collaboration, and documentation within diverse IT environments.