Todd Jaynes

Todd Jaynes is a seasoned business analyst currently employed at Premera Blue Cross since March 2023, with prior experience at the same company as a Customer Experience Business Analyst and Member Engagement Consultant. In these roles, Todd focused on measuring and enhancing customer experience and implementing continuous improvement initiatives through Lean methodologies. Todd's career at Premera began in 2008 as a Kaizen Specialist, where leadership in applying Lean principles was pivotal. Additionally, Todd contributed as a Training Specialist, responsible for new hire orientation and training programs. Earlier work experience includes positions as a bartender at Roanoke Inn and assistant store manager at Bartell Drugs. Todd holds an Associate's degree in Computer Systems Networking and Telecommunications from ITT Technical Institute-Seattle.