Michael Mndau (He)

IT Manager, for over 5 years, with over 20 years of hands on IT management experience including experience in the areas of Management, Manage staff, Development of Staff, Coaching / Mentoring, Performance and Capacity Management, Business Systems, Project Management, LAN and WAN Infrastructure, SDWAN, MPLS, Risk Management, Training and support, Telephony, Business Systems and Processes, ERP systems, and e-mail and security. Experience includes Management, Business Intelligence & Data Warehousing, Virtual Working Methodologies, Training & Development, Coaching, CRM. Skilled in designing infrastructure and implementing technology and business systems to support user groups, supporting users at corporate headquarters as well as multiple remote locations, and effectively managing IT budgets as well as IT staff. Proven ability to translate business needs into technology requirements that support the company’s business objectives and to successfully manage all phases of IT projects from needs analysis and requirements definition to vendor selection, implementation, and training.

Experience with leading the IT Department with responsibility for; infrastructure support, help desk support, IT service management, operations management, risk management, cost budgeting and controlling. Established and implemented best practices for IT service/support management and delivery including business process design; configuration; implementation consulting services, and