Premier Nutrition: The Good Energy People
Terri Lucero is an accomplished customer success and client services professional with extensive experience in leading teams and enhancing customer experiences. Currently serving as a Senior Manager at Premier Nutrition since October 2018, Terri oversees a team of 10 in a remote environment, ensuring onboarding standards and exceptional fulfillment for high-profile accounts. Previous roles include Customer Service Manager and Customer Fulfillment Liaison at Numi Organic Tea, where Terri improved operational efficiencies and customer satisfaction through effective team leadership and innovative initiatives. At EMSL Analytical, Inc., Terri managed front office operations and oversaw multiple departments while supporting over 200 clients. Terri holds a MicroMasters in Supply Chain Management from the Massachusetts Institute of Technology, further enhancing expertise in logistics and operational efficiency.