Aya Amer is a Customer Support Specialist at Preply since September 2023. Prior experience includes a role as a Learning and Development Specialist at valU, where training programs were designed and lesson plans crafted after conducting thorough learning analysis. Aya also held the position of Learning and Development Specialist at Uber, focusing on training needs assessment and material design for driver support teams, and previously served as a Community Support Representative, addressing driver-partner issues. Earlier experience includes working as a Telesales Representative at Emerging Media UK and a trainee at Arab African International Bank, providing customer support in the Foreign Trade Department. Aya holds a Bachelor's degree in Accounting and Business/Management from Ain Shams University, completed in 2018.
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