Tetiana Kosianchuk

Tetiana Kosianchuk has a diverse work experience spanning over a decade. Tetiana started their career at Antargo Creative Design Studio as a Project Manager, working on various web and design projects for clients in Eastern Europe. Tetiana then moved on to Web System, where they served as an IT Project Manager, handling clients from different industries such as Healthcare, Construction, FMCG, and more.

In 2017, Tetiana joined Secret Ticket as a Product Manager, and during their time there, they focused on product management responsibilities. In 2018, they transitioned to Merlin Trends as an IT Project Manager, where they managed Scrum teams, handled project scope and planning, and maintained communication with stakeholders.

Most recently, Tetiana joined Preply as a Customer Support Team Lead. In this role, they are responsible for managing an international team, leading and mentoring agents, analyzing data, forecasting and scheduling, as well as hiring for the customer support department. Tetiana successfully led the initiative to improve customer happiness metrics from 85% to 92.5%.

Overall, Tetiana Kosianchuk has demonstrated expertise in project management, team leadership, and customer support throughout their career.

Tetiana Kosianchuk obtained a Bachelor of Education - BEd in English and Ukrainian philology from Kyiv National Linguistics University from 2008 to 2013. Tetiana also received a certification in Design Thinking Action Lab from Stanford University in 2013.