Nia B.

Nia B. is an accomplished Enterprise Customer Success Manager at Presence since June 2021, overseeing a portfolio of 34–80 customer accounts and driving significant revenue through renewals, upsells, and cross-sells. Prior experience includes serving as an Admissions Representative at South College, where Nia B. enhanced client experiences and contributed over $200,000 in revenue through strong relationship building. In the role of International Operations Specialist at Dove Logistics & Transportation, LLC, Nia B. negotiated cost-efficient routes, saving clients 5% in expenses. Earlier experience as a Site Manager at Plano ISD involved collaborating with educators to improve program efficiency and customer experience, leading to a 33% reduction in complaints and increased student enrollment. Nia B. holds a Bachelor's Degree in International/Global Studies from the University of North Texas.