Cole Harrison Scott

Cole Harrison Scott is an experienced Associate Technical Sales Specialist and Senior Business Analyst at Presidio, specializing in ServiceNow ITSM integration operations. With a role focused on leading a Scrum team, Cole has successfully managed bidirectional integrations with various ITSM systems, utilized a Hybrid Agile/Waterfall project management approach, and operated within a standard Software Development Life Cycle (SDLC). Prior experience at Sally Beauty included serving as a ServiceNow Administrator and Level 2 Service Desk Analyst, where Cole configured ServiceNow features, engaged in user acceptance testing, and provided IT support within an ITIL framework. Educational background includes a focus on Mathematics and Statistics from the University of North Texas, along with foundational studies at Tarrant County College and technical training at Hollenstein Career and Technical Center.