Charles Hagood

As President of Strategic Consulting, Charles oversees the growth, strategy, and daily operations of the safety & reliability, patient experience, workforce engagement, clinical improvement, operational & process improvement, payor improvement, and strategic outreach segment of Press Ganey’s consulting organization.

Prior to joining Press Ganey, Charles was the founder and CEO of Healthcare Performance Partners (HPP), now a Vizient company. He is the author of the book “Lean Led Hospital Design: Creating the Efficient Hospital of the Future.”