Jake Herndon

Jake Herndon, MBA, is an accomplished professional with extensive experience in healthcare management and patient experience enhancement. Currently serving as Managing Director at Press Ganey since May 2022, Jake brings a wealth of knowledge from previous roles, including System Leader for Patient Experience at Valley Health and various leadership positions at Bon Secours Mercy Health, where responsibilities encompassed service excellence and patient advocacy. Educational qualifications include a Master of Business Administration from Liberty University and a Bachelor's degree in Business Management and Leadership from Southern Virginia University.