Reshma Suresh

Reshma Suresh is an experienced IT professional currently serving as a Network Operations Center Operator at PressReader since March 2021, where responsibilities include providing technical support, resolving issues, and managing user accounts through Active Directory. Prior to this role, Reshma worked as an IT Support Specialist, delivering L1/L2 support for over 300 users on Windows and macOS platforms while also managing accounts and Microsoft 365 tasks. Additional experience includes a Cloud Engineer Internship at ITEX Technology Inc and a role as Junior IT at ICICI Bank, focusing on user assistance and system monitoring. Reshma holds a Post Graduate Diploma in Computer Networks and Security from ISI and a Bachelor's in Computer Application from Mahatma Gandhi University.