Maria José Romero Bermúdez

Maria José Romero Bermúdez is a seasoned professional in contact center operations and marketing, currently serving as the Corporate Responsible for Contact Center Operations at GRUPO PREVING since January 2021. Maria José specializes in designing and implementing new contact center units while defining interdepartmental strategic plans and technological processes. Previous experience includes international management of contact centers across multiple continents at Cristian Lay, where significant improvements in customer experience were achieved. Maria José has also contributed to marketing strategies and operational initiatives within Cristian Lay, and held an academic role at the Escuela de Organización Industrial. Educational qualifications include a degree in Economic and Business Sciences from Universidad de Extremadura and an intensive management program from San Telmo Business School.