Michael Balchius is a seasoned professional with extensive experience in chargeback management and operational efficiency. Currently serving as a Senior Chargeback Manager at Priceline.com since September 2014, Michael previously held the role of Manager of Operations at Tauck World Discovery, where responsibilities included optimizing call center resources, improving departmental performance, and collaborating with clients to address escalated concerns. Prior experience at Covidien, Inc. included supervising a contact center team and successfully implementing workforce management tools to achieve high call answer rates. Michael holds a Bachelor of Arts degree in English Language and Literature from Fairfield University.
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