Cynthia Rita Odero

Cynthia Rita Odero is a skilled professional with extensive experience in client experience and quality assurance within the banking sector. Currently a Senior Client Experience Specialist at Prime Bank Africa since August 2016, Cynthia has focused on monitoring call center metrics and collaborating on training programs. Previous roles at Prime Bank Limited include Call Centre Quality Assurance Analyst, where Cynthia conducted competitor analysis and customer satisfaction surveys, and Customer Service Officer, leading activation initiatives for inactive customers. Additionally, Cynthia served as a Front Office Administrator, ensuring efficient customer correspondence. An educational background includes a Master of Arts in International Studies from the University of Nairobi and a Bachelor's degree in Journalism and Media Studies from the same institution, complemented by a Kenya School Certificate Education from St. Monica’s Girls High School.