Suzanne Kinoti

Suzanne Kinoti is a seasoned banking professional with over 20 years of experience in business development and operations management. Currently serving as Senior Manager of Business Development at Prime Bank since May 2014, Suzanne leads a team of nine, overseeing branch operations and customer relationship management, resulting in doubled customer satisfaction levels. Previously, as Branch Manager at Kingdom Bank Limited, Suzanne achieved a remarkable 90% revenue growth and increased market share from 40% to 70%, while implementing effective operational strategies. Earlier roles included Service Delivery Manager and Assistant Manager Operations at Spire Bank Kenya, where Suzanne focused on security and operations supervision. Academically, Suzanne holds a Bachelor's degree in Business Administration and Management from St. Paul's University, along with two diplomas in Business Management from the Kenya Institute of Management.