Donna Johnson

Donna Johnson has a diverse work experience in the IT industry. Donna started their career as an IT Desktop Support at IBM in 2012, where they provided technical assistance and support for software and hardware issues. Donna also played a key role in the Windows AD migration project and was responsible for configuring Outlook and email.

In 2014, Donna joined Milner, Inc. as a Helpdesk/NOC Specialist. Donna was involved in resolving technical inquiries related to network operations and provided efficient support for desktops, laptops, and printers. Donna'stenure at Milner, Inc. lasted until 2019.

Currently, Donna is working as a Help Desk Support Engineer II at Prime Care Technologies, Inc. Donna joined the company in 2020 and is responsible for addressing technical issues and providing prompt service to the company's stakeholders.

Overall, Donna Johnson has gained expertise in desktop support, troubleshooting, software installation, and providing excellent customer service throughout their work history.

Donna Johnson obtained a Master's Certification in Computer Installation and Repair Technology/Technician from BCC, which they completed between 1995 and 1996. In addition to their degree, Donna also holds several certifications. Donna became a Microsoft A+ certified professional in December 1996, and later obtained an A+ Microsoft Certified certification from Microsoft in December 1998. Most recently, in September 2017, Donna became a Barracuda Email Security Certified Engineer, obtaining this certification from Barracuda Networks.