Printemps
Grace-Elodie OHOU is an experienced customer service and sales professional with a strong background in e-commerce and international sales. Currently serving as a Customer Service Manager for E-Commerce at Printemps, Grace-Elodie manages incoming requests for multiple online platforms. Previously held roles include Export Sales Manager at Bogart, where responsibilities encompassed order processing and departmental coordination for Europe and Pacific Asia, and Sales Administration Manager at BSH Electroménager, overseeing client inquiries and order management. Earlier in the career, Grace-Elodie worked as a Sales Assistant at celio, providing customer service and managing store operations, and as Assistant Spa Manager at JAHWA-HERBORIST EUROPE, where focus was on customer experience and store management. Educational qualifications include a Master's degree in Marketing and International Relations from ESGCI and a Bachelor's degree in Applied Foreign Languages from Université Paris Nanterre.
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Printemps
Founded in 1865 by Jules Jaluzot, the Printemps group is one of the top French names in fashion, luxury and beauty, with 20 department stores in France, including 4 affiliated stores. The Group is also active in the lifestyle sector, with 9 Citadium stores, and has become a formidable player in fashion e-commerce through Printemps.com, launched in 2020, Citadium.com, Place des Tendance, the e-boutique acquired in 2013, and Made in Design, the European leader in online sales of designer furniture and decoration, acquired in 2019. With over 3,500 brands and a total surface area of 180,000m², the Group gathered 3,000 employees, all driven by a unique sense of service and whose expertise is one of the Group's cornerstones. It welcome 70 million visitors to its stores annually, over 20 million of whom visit Printemps Haussmann.