Mike McGowan

Mike McGowan has a strong background in customer support and management. Mike has experience in various industries, including software, dental, and finance.

Their most recent role was as the Head of Support at Priority Software, where they oversaw the operation of the US/Canadian support team for AccountEdge accounting software. Mike managed a team handling technical support and customer service sales for over 75,000 customers.

Prior to that, they worked at Acclivity as a Customer Care Manager, where they established a recruiting and hiring process for the call center. Mike also built relationships with career counselors and unemployment agencies to obtain quality candidates. This effort resulted in significant cost savings for the company.

Before that, Mike was a Customer Care Manager at MYOB, where they managed call center operations for a software publisher with multiple product lines. Mike successfully transitioned the center from a simple inbound operation to a complex blended environment with various channels, including customer service, technical support, inbound and outbound sales, and outbound loyalty.

In addition, they worked as a Customer Support Manager at Nobel Biocare, managing the support organization for the Procera product line. Mike also held a role as a Call Center Manager at Notara and as a Team Manager at PriceWaterhouseCoopers, where they managed outsourced benefits teams and later supervised the Claims & Appeals process for a client team.

Mike McGowan's education history includes attending the School of Hard Knocks, although no specific degree or field of study is mentioned. In addition, they have obtained various certifications from LinkedIn, such as Customer Experience Leadership, How to Have a Happier Workweek, Unconscious Bias, Managing New Managers, Conflict Resolution Foundations, Leading with Emotional Intelligence, Learn Emotional Intelligence, the Key Determiner of Success, Managing Stress, and Selling with Authenticity. The years in which they obtained these certifications range from 2019 to 2022.