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Thomas Ward

Head of Customer Experience - UX Researcher at Prism Labs, Inc.

Thomas Ward has a diverse work experience spanning over various industries. Thomas is currently the Head of Customer Experience - UX Researcher at Prism Labs, Inc., where they design surveys and research protocols and conducts interviews and ethnographic research to understand user's motivations and preferences. Prior to this, Thomas worked at Naked Labs, Inc (Acquired by Prism Labs, Inc) as the Head of Customer Experience, where they provided customer support and represented the users across web, phone, and interpersonal platforms.

Before their roles at Prism Labs, Inc., Thomas worked as a teacher at Excelsior Youth Center, where they developed and implemented new curriculum for a variety of subjects. Thomas also served as a nurse at Park Forest Care Center, specializing in treating individuals with mental illness, brain injuries, and dementia.

Thomas has also been involved in coaching as an Assistant Volleyball Coach at Momentum Volleyball Club and has experience as a Patient Care Coordinator at Mountain Sleep Diagnostics. Additionally, they have worked as a Nanny at City Sitter, a Sales Associate at Baker Garden and Gift, and as an Aquatics Director at Fargo Country Club, where they managed schedules, staff interactions, and special events.

Throughout their career, Thomas has demonstrated strong skills in research, customer support, curriculum development, healthcare, coaching, sales, and management. Thomas'sexperiences have enabled him to excel in various roles and industries.

Thomas Ward began their education in 2002 at Luverne High School, where they obtained their High School Diploma in 2006. After completing high school, from 2006 to 2008, they attended North Dakota State University, studying General Studies. Subsequently, they enrolled at Minnesota State Community and Technical College in 2008, where they pursued two degrees simultaneously. From 2008 to 2010, Thomas earned an Associate of Arts and Sciences (AAS) in Adult Health Nurse/Nursing. Additionally, during the same time period, they obtained an Associate of Arts - AA degree. It is worth noting that no specific field of study was provided for the AA degree. Thomas also holds two additional certifications, namely CPR/First Aid/AED and Licensed Practical Nurse, although the institutions and dates of obtaining these certifications were not specified.

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