Kayla Arp

Kayla Arp serves as the Director of Support Operations at PrizePicks since August 2025, previously holding the role of Director of Client Support at Popmenu from October 2023 to August 2025, where exceptional service contributed to the company winning the 2025 American Business Awards Customer Service Department of the Year. Prior to this, Kayla Arp held various leadership positions within Cox Automotive Inc. from August 2012 to September 2023, including Director of Technical Customer Care, where responsibilities included managing high complexity Technical Customer Care across multiple brands. Early career experience features roles in customer operations and quality assurance at The Home Depot and Donnelly Communications, demonstrating a strong focus on process improvement, customer satisfaction, and operational efficiency. Kayla Arp holds a Master of Arts in Organizational Management from the University of Arizona and a Bachelor of Arts in Organizational Management from Ashford University.