Kinga Duclos

Kinga Duclos is an experienced Account Manager at ProAct - PBM since November 2017, specializing in client retention and management by addressing concerns and facilitating communication through various channels. Prior experience includes serving as an Account Coordinator, where responsibilities involved supporting the Account Management team and resolving escalated issues. At Excellus BCBS, Kinga worked as a Membership and Billing Auditor, handling an average of 15-20 audit requests daily while managing administrative tasks. Earlier roles include Enrollment Specialist and Customer Service Representative at POMCO Group, focusing on application processing and customer support. Kinga holds a Bachelor of Arts in Criminal Justice/Pre-Law from the State University of New York College at Potsdam.