Demola Adesina

Implementation Specialist at ProcedureFlow

Demola Adesina began their work experience in 2010 at Globacom, where they held various roles including Sales Analyst, Customer Service Supervisor, Sales Specialist, and Sales Executive. In their role as Customer Service Supervisor, they demonstrated their ability to increase efficiency and team productivity, monitor operations, assess agent performance, and manage high call volumes. Demola also played a key role in investigating and resolving complex complaints, collecting customer feedback, and implementing process changes to improve customer satisfaction. In 2018, Adesina joined Diageo as a Territory Manager before moving on to a position as an Area Sales Manager at airtel in 2019. Currently, they are working in Business Development at ProcedureFlow, starting in 2021.

Demola Adesina has a diverse education history. Demola has obtained multiple certifications and degrees in various fields.

Demola Adesina holds a Professional Certificate in Entrepreneurship in Emerging Economies from Harvard Business School Online. Demola completed this program, although the start and end years are not provided.

In terms of higher education, Demola Adesina has a Master's degree in Business Administration and Management, General from the University of Lagos. The specific details regarding the duration of the program are not mentioned.

Additionally, they have a Bachelor's degree in Mass Communication/Media Studies from the University of Lagos. Again, the precise dates of enrollment and completion are not provided.

In terms of additional certifications, Demola Adesina has acquired multiple qualifications. These include:

- Professional Scrum Master™ I (PSM I) certification from Scrum.org, obtained in June 2022.

- Insurance Agent certifications in Accident, Health, Life, Variable Life & Variable Annuities from Alberta Insurance Council, obtained in May 2022 (duplicate certifications are listed, although the reason for this is unknown).

- Life Insurance Module certification from Business Career College, obtained in December 2021.

- Digital Marketing certification from HiiT Plc, obtained in February 2021.

- Entrepreneurship in Emerging Economies certification from HarvardX, obtained in February 2021.

- Verified International Academic Qualifications from World Education Services (WES), obtained in July 2019.

Based on the provided information, Demola Adesina has pursued a range of educational opportunities and continuously seeks to expand their knowledge and skills in various domains.

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Previous companies

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Timeline

  • Implementation Specialist

    July 1, 2023 - present

  • Business Development

    June, 2021

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