Seun A.

Seun A. has a diverse work experience, starting with their most recent role as a Customer Success Manager at ProcedureFlow since February 2021. In this position, they handle customer product requests, inquiries, and complaints while developing and managing client portfolios. They also work on improving the customer onboarding process and provide expertise, coaching, and mentorship to the Customer Success team.

Prior to this role, Seun A. worked at ProcedureFlow as a Customer Onboarding Specialist from December 2018 to December 2020. In this role, they owned and managed customer relationships from the point of sale through successful onboarding. They conducted educational overviews, training sessions, and QA sessions with customers to ensure adoption within the customer's organization. They also managed the customer's implementation, training schedule, and timeline.

Before joining ProcedureFlow, Seun A. worked as an Account Manager (Sales) at airtel from July 2016 to November 2018. They also gained experience as a Territory Manager at Diageo from July 2013 to June 2016, and as a Customer Service Supervisor at Globacom from January 2010 to June 2013.

Seun A.'s education history includes a Diploma in Entrepreneurship in Emerging Economies from Harvard Business School. It is not specified when this diploma was obtained. Seun also holds a Bachelor's degree in Mass Communication/Media Studies from the University of Lagos. There is no mention of the start or end years for this degree. Additionally, Seun has a certification as a Professional Scrum Master I (PSM I) from Scrum.org, although the date of acquisition is not provided.