Kelly Burke

Kelly Burke is a seasoned Workforce Scheduling Analyst at Procore Technologies since August 2025, with previous experience as a Workforce Planning Specialist at Mercy, where bi-weekly Continuous Improvement meetings were spearheaded to enhance operational efficiency. Kelly's expertise includes developing short- and long-term forecasts for capacity planning, and handling real-time adherence and KPI reporting during tenure as a Real Time Analyst. Prior work as a WFM Consultant at Insite Managed Solutions involved capacity planning and collaboration with BPO partners for forecasting. A long tenure at Liberty Mutual Insurance included roles as a Workforce Capacity Management Analyst and Intraday Analyst, focusing on call center analytics and staffing strategies. Kelly holds a Bachelor of Arts in Gerontology from the University of South Florida.