Kim Dowd

Kim Dowd is an accomplished professional with extensive experience in customer success and management. Currently serving as a Customer Success Engineer at Procore Technologies since June 2021, Kim focuses on driving Procore adoption to enhance business performance for enterprise general contractors through consultations and best practice recommendations. Prior to Procore, Kim spent nearly eight years at Gartner, initially as a Senior Account Manager and later as the Manager of the PPL Client Support team, leading a department and facilitating client onboarding. Kim's early career included supervisory roles in hospitality and customer service, including a Front Office Supervisor position at Renaissance Austin Hotel and as a Head Server at Spanish Oaks Golf Club, showcasing strong leadership and interpersonal skills.