Proctor Financial,  Inc.  is a leading provider of lender-placed hazard & flood insurance including hazard tracking services to the mortgage servicing community.  Since the l970s, Proctor has blended comprehensive insurance programs with innovative tracking & reporting services to meet the specific servicing requirements of mortgage servicers, community banks, credit unions, sub-servicers, distressed asset investors and the U.S. Government.

As a wholly-owned subsidiary of Brown & Brown, Inc., a NYSE company with a $4.7B market cap, Proctor is positioned to enhance its technology and service offerings for its1,500+ mortgage servicer clients. Proctor's success is rooted in industry experience, exemplary service and access to multiple insurance markets rated A.M. Best "​ A"​ or better.  

PFI is nimble & flexible in responding to the unique servicing issues of its clients.  A recent example is the introduction of the Investor/REO Rental Program available for investors and property managers.  

Hazard tracking services continues to be a cornerstone of the services performed on behalf of mortgage servicers including mail processing with OCR technology, loss draft claims management, borrower care center and compliance services. Additional insurance offerings include blanket hazard programs, home equity & condo blanket insurance, excess flood, mortgage impairment, and hard-to-place individual properties.  

"Value through Partnership"​ - the Proctor culture.  Become a client today.

Insurance

Proctor Financial, Inc

Proctor Financial, Inc's headquarters in Troy, MI, United States

Mike Cox

Allen McAnally

Mohamed Elewa

The Underwriting and Claims Management team at Proctor Financial, Inc. is responsible for evaluating insurance applications, ensuring compliance with industry regulations, and efficiently processing claims. This team plays a critical role in managing risk by assessing properties for coverage, handling loss draft claims, and providing exceptional support to clients. Their expertise in underwriting and claims processes helps maintain the integrity of Proctor's comprehensive insurance programs and enhances client satisfaction through responsive service.

Underwriting and Claims Management

The Operations and Service team at Proctor Financial, Inc. is dedicated to ensuring seamless implementation and management of insurance programs for mortgage servicers. This team coordinates hazard tracking services, oversees claims management, and provides exceptional support through the borrower care center, all while maintaining compliance with industry regulations. Their focus on operational efficiency and customer service helps Proctor deliver tailored solutions that meet the evolving needs of clients in the mortgage servicing community.

Operations and Service

The Finance and Audit team at Proctor Financial, Inc. is responsible for ensuring financial integrity and compliance across the organization. This team conducts thorough audits, oversees accounting practices, and provides financial oversight to identify risks and enhance operational efficiency. By leveraging their expertise, they support the company's commitment to exemplary service and help maintain its reputation in the mortgage servicing community.

Finance and Audit

The Project Management and Coordination team at Proctor Financial, Inc. is responsible for overseeing the execution of various initiatives that enhance client technology and service offerings. This team ensures seamless collaboration between departments, manages project timelines, and evaluates progress to meet the specific needs of mortgage servicers. By leveraging their expertise in both project management and client relations, they drive continuous improvement in hazard tracking services and insurance programs, fostering strong partnerships with clients.

Project Management and Coordination

The Customer Support Team at Proctor Financial, Inc. plays a vital role in ensuring client satisfaction by addressing inquiries, managing policy-related issues, and resolving service challenges for mortgage servicers and other clients. With a focus on exemplary service, team members assist clients with hazard tracking, insurance offerings, and compliance services, providing timely and effective solutions to enhance the overall client experience. Their commitment to support reflects Proctor's core value of fostering strong partnerships and delivering value through tailored assistance.

Customer Support Team

The Data and Analytics Team at Proctor Financial, Inc. is responsible for harnessing data to optimize operations and enhance client services. They analyze and interpret data related to insurance programs and hazard tracking, develop innovative software solutions to streamline processes, and ensure accurate data entry and management. By leveraging advanced analytics, this team drives informed decision-making and supports Proctor's commitment to delivering exceptional service to its mortgage servicing clients.

Proctor Financial, Inc

Org chart

Teams

Underwriting and Claims Management

Operations and Service

Finance and Audit

Project Management and Coordination

Customer Support Team

Data and Analytics Team

Offices

Proctor Financial, Inc

Org chart

Teams

Underwriting and Claims Management

Operations and Service

Finance and Audit

Project Management and Coordination

Customer Support Team

Data and Analytics Team

Offices

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