Professional Associations for Customer Engagement (PACE)
Jessica Voss is a seasoned professional in enterprise sales with extensive experience in the customer engagement and technology sectors. Currently serving as an Enterprise Sales professional at SupportLogic since 2021, Jessica is also the Founder of the podcast "The Contact Center Gurus" and acts as a PACE Ambassador for the Professional Association for Customer Engagement. Jessica co-founded Cloud Tech Gurus and has provided advisory services for BWG Strategy LLC and GLG since 2019. Previous roles include Country Manager at Cirrus Response Inc and Global Sales Lead at Zones, LLC. Jessica holds a Bachelor of Science degree in Business/CIS from Arizona State University, earned between 2000 and 2004.
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Professional Associations for Customer Engagement (PACE)
PACE is the only non-profit trade organization dedicated exclusively to the advancement of companies that utilize contact centers as an integral channel of operations. PACE members include companies with inbound or outbound contact centers, users of Teleservices, trainers, consultants, and equipment suppliers who initiate, facilitate, and generate telephone, Internet, and e-mail sales, service, and support. Founded in 1983, PACE represents more than 4,000 contact centers that account for over 1.8 million professionals worldwide. Contact centers offer traditional and interactive services that support the e-commerce revolution, provide specialized customer service for Fortune 500 companies, and generate annual sales of more than $900 billion. PACE provides leadership in the professional and ethical use of the telephone for conducting business and is committed to serving the needs of its members, recommending the highest standards of quality for the channel and protecting the rights of consumers. Members benefit from the PACE’s strong advocacy at the national and state level; advanced and timely educational opportunities and business-building events; advocacy and support in the public realm; and rich and trusted resources for Teleservices professionals.