Skylar Claypool

Skylar Claypool has a strong background in technical support and customer care. They started their career in 2013 at Liberty Mutual Insurance as an Insurance Assistant, handling customer service calls and processing payments and claims documents. In 2015, Skylar joined Homecare Homebase as a Tier I Helpdesk Technical Support, where they were proficient in SQL Server and solved data fixes for clients through inbound calls and chat ticketing. They also monitored team trending issues and conducted weekly trainings. Skylar then transitioned to the role of Tier 2 Helpdesk Technical Support, continuing to demonstrate their SQL Server proficiency and outperforming productivity goals by completing twice the number of tickets and audits compared to the team.

Skylar's most recent position was at Hyphen Solutions, starting in 2021 as a Customer Care Representative Level 2 (SQL Analyst). In this role, they utilized their skills in SQL Server to query databases, script update and delete statements, and collaborate with various stakeholders to identify bugs and trending issues using a tracking platform. Currently, Skylar is employed at Programmers.io as a Production Support Engineer from February 2023 onwards.

Skylar Claypool completed a Bachelor of Arts (B.A.) degree in Psychology from the University of Oklahoma, where they studied from 2007 to 2011. In addition to their formal education, Skylar has obtained various certifications from Udemy, including "Tableau Prep for Business Intelligence" in July 2023, "Informatica Tutorial: Beginner to Expert Level" in May 2023, "Tableau Desktop for Data Analysis and Data Visualization" in March 2023, "BI Developer: Learn (Power BI | SSIS | SSRS | SSAS | DW | T-SQL)" in October 2022, "Complete Microsoft SQL Server Database Administration Course" in July 2022, and "Udemy Course SQL Server 2022 - Learning by Doing" in February 2022. They also have a certification called "Complete IBM Cognos Analytics 11.2 Cloud Training Course," but the date of completion is unknown.