Emilia Ivanova

Emilia Ivanova is a seasoned procurement and travel specialist with over a decade of experience at Progress, where responsibilities include facilitating business travel, expense tracking, event logistics, and compliance with travel policies. Prior to Progress, Emilia served as Support Supervisor Passenger Service at Swissport Bulgaria, overseeing check-in agents and managing customer service escalations. Earlier experience as a Check-in agent at Sofia Airport provided a strong foundation in customer service and operational compliance. Emilia holds a Master's Degree in Organizational and Social Psychology from New Bulgarian University, a Master's Degree in Business Administration from the University of National and World Economy, and a Bachelor's Degree in Biotechnology from the University of Chemical Technology and Metallurgy.