Ivan Radnev is a seasoned Customer Success Manager with extensive experience in client engagement and account management. Currently serving as a Principal Customer Success Manager at Progress since May 2022, Ivan has developed automated onboarding processes and established a Customer Success Account Framework to enhance customer relationships. Previous roles include Client Success Manager at OnProcess Technology, where Ivan focused on driving revenue growth and client retention through proactive strategies and data analytics, and various positions at Cisco, managing operations and stakeholder relationships. Ivan holds educational qualifications from New Bulgarian University and Royal Holloway, University of London.
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