Janelle Richey is a seasoned professional with extensive experience in customer success and relationship management across various companies. Currently serving as a Senior Customer Success Manager at Progress since October 2019, Janelle focuses on strategic Enterprise Customers and Partners, enhancing customer satisfaction and driving revenue growth through successful product onboarding and adoption. Previously, Janelle held roles such as Customer Success Manager at SyncHR, where relationship building and feedback for product improvement were key responsibilities, and Client Relationship Manager at Hanna Global Solutions, ensuring client satisfaction with insurance products. Janelle also contributed as Benefits Service Manager at Aon Hewitt, overseeing project execution and client service delivery, and gained foundational experience in customer operations and service delivery at Fidelity Investments, managing multi-client operations and supporting customer service representatives.
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