John M. has extensive experience in the insurance industry, having held multiple leadership roles at Progressive Insurance from January 2005 to December 2021, including Claims President, President of Customer Relationships, CRM Business Leader, Claims Business Leader, and Senior Claims Director. Prior to this, John M. pursued studies in Psychology at the University at Albany from January 1987 to January 1991 and furthered education at Stanford Directors College in January 2019.
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