Vivian Firmi

Vivian Firmi has a diverse work experience spanning various roles and industries. Vivian started their career in 2014 at Web.com, where they worked as an Offline Customer Support Specialist, actively taking calls, assisting customers, and providing support to agents. Vivian then transitioned to the role of Retention Team Lead, where they remained attentive to call volume and served as a point of contact for Ignite Online Marketing inquiries. Vivian also assisted the director with executive escalations. Later, they became a Retention Supervisor, monitoring retention numbers and coaching agents. From 2016 to 2018, Vivian worked as an Associate Product Manager at Web.com, collaborating with a development team to execute product vision through agile framework and prioritizing enterprise needs. In 2018, they joined FIS as an Executive Assistant, supporting senior executives until 2023. Currently, Vivian is working as an Engagement Coordinator at Prohaska Consulting.

Vivian Firmi attended Florida State College at Jacksonville from 2008 to 2015, where they pursued a Bachelor of Applied Science (B.A.Sc.) degree in Business Administration and Management, with a focus on General Management.