Gregory Reynolds

Gregory Reynolds is an accomplished leader in product architecture and customer experience, currently serving as Vice President of Product Architecture & Experience at the Project Management Institute since July 2021. Responsibilities include overseeing product portfolio strategy, transformation, and customer experience design. Previously, Gregory transformed the Voice of Customer (VoC) and Market Research function at Project Management Institute into a robust customer experience organization. At Verisk, Gregory served as Sr. Director, Head of Customer Experience Design & Enablement, co-founding an enterprise-wide CX program. With extensive experience at American Express, including roles as Director of Business Strategy & Planning and Senior Manager in customer experience strategy, Gregory's career also features early positions in management consulting at Accenture and human resources at Rolls-Royce. Educational credentials include a Master's degree in Organizational Behavior from the University of Illinois Urbana-Champaign and a Bachelor's degree in Business Management from Binghamton University.