Vasili Lebotesis

Vasili Lebotesis is a seasoned professional with extensive experience in customer experience and market research, currently serving as the VoC Data and CX Insights Manager at the Project Management Institute since May 2010. Vasili has successfully managed a team within the organization's VoC/CX department, emphasizing the importance of customer feedback. Previously, as a VoC Data and Insights Analyst, Vasili played a pivotal role in establishing the formal Voice of the Customer function and implementing a centralized VoC platform for operational metrics reporting. Vasili also led the Thought Leadership Series Program, collaborating with prestigious organizations like the Economist and Deloitte to produce valuable insights for executive audiences. Additional experience includes leadership positions in market research at Prudential Financial and Unisys, and consulting roles at Blumberg Advisory Group, complemented by a solid educational background from institutions such as The Wharton School and Emory University.