Jessica Kerr

Jessica Kerr is a skilled IT professional with experience in support leadership and system integration. Currently serving as Support Team Lead at Bastian Solutions since April 2023, Jessica leads escalation support for complex software applications and manages team operations, including schedules and expenses. Previously, Jessica was a System Integration Specialist at Project Transition, where responsibilities included managing an internal ticket portal and collaborating across multiple sites to meet KPI goals. Other roles include System Administrator at Baum Precision Machining, Inc., and Guest Relations Agent at Hershey Entertainment & Resorts Company. Jessica holds a Bachelor of Science in Information Systems with a minor in Business Administration from Elizabethtown College.