Amy Hamman

Amy Hamman is an experienced IT professional with a strong background in customer support and process improvement. Currently serving as the Manager of IT Customer Support at ProMedica since May 2022, Amy previously held the position of Service Desk Manager at Bowling Green State University, where key achievements included a 4% increase in customer satisfaction and the overhaul of the ITSM system. Prior experience includes roles at HCR ManorCare, where responsibilities encompassed managing a $4M Help Desk budget and overseeing IT support for over 55,000 employees. Amy also possesses a diverse background in business systems, project management, and entrepreneurship, having owned a transcription service and managed market research projects. Educational credentials include an MBA in Accounting from Bowling Green State University and a Bachelor's in Operations Management from The University of Toledo.