Richa Agarwal

Richa Agarwal is an accomplished professional with extensive experience in client service, sales, and marketing, currently serving as the Manager for Client Service/Sales/Marketing for South Asia at Prometric since August 2008. In this role, Richa has been instrumental in defining service delivery metrics, achieving revenue goals, nurturing key business prospects, and developing strategic account plans. Previously, Richa held positions as District Manager for India Operations and Team Leader for Operations/MIS/WFM at Prometric, focusing on operational quality, budget management, and team performance. Prior experience includes serving as a Process Trainer at WNS Global Services and as a Subject Matter Expert (SME) at FIS. Richa holds a Commerce degree from Delhi University, with a focus on Accounts, Business Studies, and Economics.