Jeffrey Abraham is an experienced service reliability engineer with a strong background in technical support and system analysis. Currently serving as an Associate Service Reliability Engineer at Proofpoint since June 2020, Jeffrey has previously held positions such as Jr. Service Reliability Engineer and NOC Engineer. Prior experience includes roles at Vivint Smart Home, where Jeffrey worked as a Sr. Service Desk Professional and developed technical solutions that optimized employee productivity. With additional experience at Xactware, QeNets, Macey's Inc., and Teleperformance, Jeffrey has a comprehensive skill set in IT support, system management, and customer service. Jeffrey holds a Bachelor of Science degree in Healthcare Information Systems with a minor in Business Management from Utah Valley University, along with an Associate's degree in Information Systems and Technology.
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