Kaylyn Chan is an accomplished professional with extensive experience in management consulting, currently serving as an Engagement Manager at Prophet since September 2018. Throughout this tenure, Kaylyn has held titles including Consulting Project Manager and Senior Associate, specializing in growth strategy, brand strategy and activation, customer experience, product innovation, and market segmentation across various industries such as hospitality, consumer electronics, F&B retail, FMCG, and financial services, with notable market exposure in Greater China, Northeast Asia, and Southeast Asia. Prior experience includes a role as an Associate in Customer Insights at the Airport Authority Hong Kong, where Kaylyn contributed to projects involving customer journey mapping and passenger insights analysis. Educational qualifications include a Bachelor's Degree in Marketing and Management from The Hong Kong University of Science and Technology and WU (Vienna University of Economics and Business), along with a high school education from St. Stephen's College.
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