Duy Tran

Duy Tran has a diverse work experience in various roles and companies. Duy'smost recent position was at Prophix Software as a Team Lead in Customer Support, starting in January 2018. Prior to that, they worked at Prophix Software as a Technical Product Specialist from November 2014 to January 2018.

Before joining Prophix Software, Duy was employed at Creditron as a Customer Support and Implementation Specialist from May 2010 to November 2014. In this role, they filled in as Acting Team Lead and implemented X937 Remote Deposit Files, increasing remittance processing efficiency for major cities and US banks. Duy also provided software support, conducted quality assurance testing, and performed onsite implementation and training for clients in the USA.

Earlier in their career, Duy worked at Automodular Corporation as an I.T Systems Technician from June 2008 to May 2010. Duy supported various systems and software, maintained user accounts, and resolved issues on the manufacturing floor to minimize downtime.

Duy's work experience also includes a role at Activplant as a Solutions Analyst in Support from December 2006 to June 2008. In this position, they monitored the service desk, performed database queries, installed software upgrades, and contributed to quality assurance testing. Duy also wrote technical support articles for knowledge bases.

To begin their career, Duy was a Technical Contact Analyst (Tier 2 Support) at Cogeco Cable Canada from October 2004 to June 2006.

Duy Tran attended Western University from 1999 to 2003, where they studied Computer Science with a specialization in Software Engineering. Duy has also obtained additional certifications in Critical Thinking and Innovative Customer Service Techniques from Lynda.com in 2018.